Refund and Cancellation Policy

You may cancel at any time, for any reason, without giving notice and without a cancellation fee.

• Cancel by writing to bakelytics@rasworx.com from the address on your account.
• Cancellation stops the next monthly charge.
• Your access continues until the end of the period you have already paid for — cancelling does not cut you off on the day.
• You can export your data yourself before access ends, from Settings → Account.
• You can subscribe again later. Your data is retained until you close the business from Settings → Account, where you choose what happens to the records; deleting everything cannot be undone.

Subscription fees already paid are not refunded on a pro-rata basis when you cancel. You keep the service you paid for until the end of that month, and the subscription then stops. This is the general rule; the clauses below set out the cases where we do refund, and the statutory rights that apply regardless of this policy.

We refund the payment in full, without argument, in each of these cases:

• You were charged twice for the same period, or charged an amount that does not match what you subscribed to.
• You were charged after cancelling, for a period that starts after the cancellation took effect.
• You paid and we could not give you access to the service — see the Delivery Policy.
• A prolonged failure on our side made the service unusable for a material part of the period you paid for.
• We discontinue the service or close your paid-up account for a reason that is not a breach by you. In that case the unused portion of any fee paid in advance is refunded.

This policy does not limit any right you have under South African law, and where the law gives you more than this policy does, the law applies.

In particular, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives a consumer the right to cancel certain electronic transactions within 7 days, without reason and without penalty. Where that right applies to your subscription, we honour it and refund the payment in full. Note that the same Act excludes services where performance has begun with your consent before the end of that 7-day period — which, for a subscription activated immediately so that you can start using it, is normally the case.

Where the Consumer Protection Act 68 of 2008 applies to you, your rights under it are unaffected by anything on this page.

• The unused part of a month after you cancel — access simply runs to the end of that month.
• A period you were subscribed for but chose not to use.
• Fees for a past period, where the service was available and working.
• An account we suspended or closed because of a material breach of the Terms and Conditions.

Email bakelytics@rasworx.com with the email address on the account, the date and amount of the payment, and what went wrong. You do not need a form or a reference number.

• We acknowledge every request within 2 business days.
• We decide within 7 business days and tell you the outcome and the reason for it in writing.
• An approved refund is paid within 10 business days of approval.

Refunds are paid in South African Rand (ZAR) to the original payment method, through Payfast by Network (Pty) Ltd. We cannot refund to a different card or account, and we do not issue cash or credit-note refunds in place of money.

How long the money then takes to appear depends on your bank or card issuer, and is outside our control once the refund has been submitted.

If a charge looks wrong, please contact us first. A charge we can see is a mistake is refunded quickly and without dispute, and that is faster for you than a bank chargeback.

Write to bakelytics@rasworx.com or call +27 61 324 1058. If you are not satisfied with how a refund request was handled, say so in reply and it will be reviewed again. Read this policy together with the Terms and Conditions and the Delivery Policy.

Legal name

RasWorx Systems (Pty) Ltd

Legal status

Private company registered in the Republic of South Africa

Company registration number

2026/535657/07

Physical address

Gardenia Park, Bloemfontein, Free State, 9301, South Africa

Telephone

+27 61 324 1058

Email

bakelytics@rasworx.com

Website

bakelytics.rasworx.com

VAT

Not registered for VAT. No VAT is charged and prices are final amounts.